Services
We work on five kinds of problems. For each one, we’re clear about what we do and what your team or vendors do, so there’s never a question about who owns what.
Strategy development
Goals are set, but no one agrees on what comes first, who owns it or how progress gets measured.
What we do
Facilitate the working sessions, sort priorities, assign owners and measures, and write the plan.
What your team does
Make the decisions and own the plan.
Work takes too long, errors occur and are fixed downstream, and no one has a full picture of how the process really runs or who owns it.
Process improvement
What we do
Run the workshops, map the current process in swim-lane flows, find the waste and root causes, and deliver written recommendations.
What your team does
Put the changes into practice.
A few automations work, but there’s no plan for what to automate next, who maintains it or how to measure results.
Automation
Design the automation strategy and program, set up governance and intake, decide what to automate first, and oversee the people building it.
What we do
What your team or vendors do
Build and run the automations.
People are already using AI, often without guidance, and leaders aren’t sure where it creates value or what the risks are.
AI strategy and readiness
Set the AI strategy and roadmap, define governance matched to the size of each use, identify risks, and plan how to build AI skills across your staff.
What we do
What your team or vendors do
Build and configure the tools and solutions.
Change management
New systems, processes and tools go live, but people keep working the old way.
Set the change strategy, assess readiness, and plan how each group will be brought along before and after launch.
What we do
What your team does
Produce the communications and training materials from the plan.
We don’t resell software, so our recommendations aren’t tied to any product.
Ways to work with us
Every engagement is scoped to the problem. Timing depends on the work, so we define it together once we understand what you need.
Assessment
A clear view of where you are today and where the biggest opportunities are.
Strategy and roadmap
A prioritized plan with owners, measures and a sequence you can act on.
Project engagement
A defined scope under a statement of work, such as developing and launching an AI strategy.
We fill a specific role for a set period, either directly for your organization or through another consulting firm.
Embedded role
Ongoing advisory
A monthly retainer for guidance and coaching as your leaders work through decisions.
Not sure which fits?
Most conversations start with a problem, not a service. Tell us what you’re working on and we’ll suggest where to begin.